Joomies
Shipping, Returns & Exchanges
SHIPPING POLICY
DELIVERY TO UK ADDRESS
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We normally ship out orders within 24 hours, except for where they need to be custom made.
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We could deliver your order using Royal mail or any other carrier through 2nd class delivery, which may take between 3-5 working days, this excluding weekends. Orders are sent so they can be signed for.
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If you would like your orders delivered using speedier method, please contact us and note that this will attract extra cost payable by you.
INTERNATIONAL DELIVERY
We currently do not ship out products to addresses outside of UK but where you like us to do this, please contact us before placing your order and we can discuss applicable delivery charges. Also note that you would be responsible for all customs and duty charges.
RETURN & EXCHANGE POLICY
In the unlikely event that there is a problem with product sent to you, we are happy to offer a replacement and where refund is preferred, we would do this but we ask that you inform us promptly and no longer than 7 days after delivery of the item. Such item must be returned to us unused, unopened, in good saleable condition and in their original packaging, to be received by us within 14 days of initial delivery to you. Pls note that this does not affect your statutory rights. Where items have been used, opened etc, we reserve the right to make deductions from any refund that may be due. Please note that buyer is responsible for the cost of returning items to us.
Where items delivered are received damaged, it is the customer's responsibility to provide us with proof of this through photos/videos/documentations. We ask that the customer please capture this when item arrives and notify us immediately and within 7 days of receipt of order.
For cosmetics (bath & body care) products, due to their nature, these can only be refunded if they remain unopened, unused and in their original saleable condition. Goods damaged when customers received their order needs to be evidenced to us, with proof. Goods damaged whilst in the care of customers are non refundable.