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Joomies

Customer care

Store Policy/Contact

Customer Care

We aim to continue to provide good quality products that our customers enjoy using and we look forward to receiving your feedback.

These are handmade products, so please note that there may be variations in the designs offered but if you want specific designs, send us a message and note that where such is out of stock, it may take some time to produce your order but we work to minimise delays. When you make an order, you are responsible to ensure that the information you provide to us is correct at the time of your order, as we may not be able to rectify mistake afterwards.

 

We constantly look to improve our customers' experience(s) both when they visit our site to buy and/or use our products. 

If you have any question about Joomies' product, please contact us if your questions are not answered by the frequently asked questions (FAQs) on our site. 

If you need assistance to make your order online, please contact us by email at info@joomies.co.uk

Postal contact - 56 PE2 9SH.

Privacy & Safety

Our site is hosted on Wix, which provides us with the online platform that enables us to sell our products to you. Your data is stored through Wix data storage and databases. They store your data on a secure server behind a firewall.

When you browse our site, we automatically receive your computer's Internet Protocol (IP) address in order to provide you with information that helps us learn about your browser and operating system etc.

We may send you emails about our products and services from time to time.

When you buy from us, as part of the buying and selling process, we collect your personal information, such as your name and address to help us fulfil your order and we may pass these on to third parties such as delivery agents in order to be able to fulfil your order.

 

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